Sales Terms & Conditions – ZapMart

1. Introduction

These Terms & Conditions ("T&Cs") govern all purchases made through www.zap-mart.com ("ZapMart", "we", "us"). By placing an order, you agree to be bound by these T&Cs. Please read them carefully before making a purchase.

2. Order Acceptance & Cancellation

All orders are subject to acceptance and availability. Receipt of an order confirmation email does not constitute acceptance of your order. Acceptance occurs only upon dispatch or digital delivery of the product. We reserve the right to refuse or cancel orders at our sole discretion, including in cases of pricing errors, stock unavailability, fraud suspicion, or breach of these T&Cs.

3. Product Information & Pricing

We strive to provide accurate product descriptions, images, and pricing, but errors may occur. If we identify a material error, we reserve the right to cancel or revise the order. All prices are listed in AED unless otherwise stated. Pricing and availability are subject to change without notice.

4. Use Restrictions

Products purchased from ZapMart are intended for personal or internal business use within the UAE or applicable country of delivery. You agree not to resell, export, or use products for any unlawful purpose.

5. Payment Terms

We accept payments via major credit/debit cards, and other secure methods offered at checkout. Payment authorization must be received before order fulfillment. ZapMart does not store card details. All transactions are processed via encrypted, PCI-compliant payment gateway.

6. Shipping & Delivery

Delivery estimates are provided at checkout and may vary based on your location and third-party logistics constraints. Title and risk of loss pass to the customer upon delivery to the designated address. International shipments may be subject to customs duties and import regulations, which are the buyer's responsibility.

7. Returns & Refunds

We accept returns within 7 calendar days of delivery, provided the product:

  • Is in unused, original condition;
  • Is returned in its original packaging with all accessories and documentation.

Returns must be authorized in advance via support@zap-mart.com. Refunds are processed via the original payment method within 14 business days of return acceptance. Non-returnable items include software licenses, opened hygiene-related electronics (e.g., earphones, smartwatches), and customized products.

8. Warranty

All products are covered by manufacturer warranties (minimum 1 year, unless otherwise stated). Warranty claims must be supported with the original invoice and serial number. Service is subject to the warranty terms set by the brand/OEM.

9. Limitation of Liability

To the extent permitted by law, ZapMart disclaims liability for indirect, incidental, or consequential damages. Our total liability, whether in contract, warranty, tort (including negligence) or otherwise, shall not exceed the value of the product purchased.

10. Force Majeure

We are not liable for delays or failure in performance due to events beyond our control, including but not limited to acts of God, natural disasters, pandemics, government actions, war, and supply chain disruptions.

11. Export & Regulatory Compliance

You agree to comply with all applicable UAE and international export control laws. Products may not be sold or transferred to restricted countries or individuals under UAE or international sanctions.

12. Customer Responsibilities

You are responsible for:

  • Providing accurate order and contact information;
  • Ensuring compatibility of the product with your systems and environment;
  • Retaining proof of purchase for warranty and return processing.

13. Intellectual Property

All trademarks, content, and intellectual property on www.zap-mart.com are owned by or licensed to ZapMart and may not be used without prior written consent.

14. Governing Law & Jurisdiction

These T&Cs are governed by the laws of the United Arab Emirates. Any disputes arising under these terms shall be exclusively submitted to the courts of the UAE.

15. Changes to Terms

We reserve the right to update these T&Cs at any time. Updates will be posted on this page, and continued use of the site after changes constitutes acceptance.

Contact Information

For any questions regarding these terms, contact us at:
Email: support@zap-mart.com
WhatsApp: +971-529-338443